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What’s Culture Got to Do With It? How to Turn Reservations Takers into Revenue Makers

A reservations agent who is on the phone right now with a prospective guest potentially has thousands of dollars on the line. Reservations agents have more influence on revenue every day than just about anyone on a property. Rarely, however, are they offered the kind of salary that goes with this responsibility—the valuable incentives that, …

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NAVIS Sets Record in 2016: $138M in Client Booked Revenue through RezForce®

Overflow and after-hours call-center staffing solution comes of age BEND, Ore.  (Feb. 14, 2016) – NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, today announced that 2016 was a record-breaking year in direct-booked revenue for their RezForce clients. A call-center service exclusively for the hotel and vacation-rental industry, RezForce generated …

Cyber Monday Mobile Purchase

Surprise?! Customers Take to the Phones on Cyber Monday

Once upon a time, Black Friday was one of the heaviest volume and reservation revenue days in our RezForce call centers. But the times are most definitely changing. The highest revenue day of the year for our call centers has officially shifted from Black Friday to Cyber Monday. A record-breaking $1M+ in client revenue came …

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2017 Hospitality Trends for Hotels and Vacation Rentals

Five Answers to the Big Hospitality Question: Where Are We Going This Year? Though it’s still snowing in many parts of the country (or perhaps because it’s still snowing), there’s a whole lot of talk about summer vacation right now. Summertime camps and childcare are being sorted out and weeks are being set aside for …

NAVIS Press Release PMS Integrations

New NAVIS Data Exchange boosts speed, reliability, security of PMS integrations

Back-end platform also simplifies future integrations BEND, Ore.  (Jan. 25, 2017) – NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, has revamped its data exchange platform, NAVIS Data Exchange (NDE) to make existing integrations with dozens of property management systems (PMS) faster and more secure. NAVIS’ performance management platform, Narrowcast …

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Lift and Shift: A New NAVIS White Paper

“Lift and shift” is a phrase we use to discuss the process of reviewing your marketing and sales channels. When the data points to a channel with untapped potential, you’ve got to lift it up; when that channel drives revenue growth or reduces costs, you shift resources toward it. Lift is all about digging into …

No Vacany Sold Out Hotel

Goodbye Compression, Hello Competition: How to be Competitive in a Post-Compression Hotel World

The basic principle of supply and demand has given all hoteliers, flagged and independent alike, some great opportunities to take advantage of compression in the past year, particularly since group business soared in 2016. Loosely defined, compression refers to periods of time when a hotel is near full occupancy. As a result of high occupancy …