Humanize Guest Data

3 Simple Steps To Humanize Your Data

Data is only as valuable as the story it tells. Many hotels and vacation rentals find themselves in the midst of massive amounts of data. You’re collecting it from a wide array of sources, but how are you using it? Connecting the dots between guests and their preferences/behaviors and then drawing a line between this …

HITEC 2016 Takeaways Blog | NAVIS

5 Big Hotel Trends & Takeaways from the Biggest HITEC Ever

HITEC was fast-paced and brilliant this year, even bigger and better than years past. There were more attendees and vendors than ever, and it showed in the volume (dialed to 20) and in the content. Though there were fresh ideas circulating everywhere we turned, here are what we think are the five most universally useful …

Questions for Technology Vendors - Chalkboard

13 Questions to Ask Before You Marry a Technology Partner (with Downloadable Worksheet for HITEC)

In her NY Times article, “13 Questions to Ask Before Getting Married,” Eleanor Stanford suggests couples talk to each other about a variety of essential issues before tying the knot because doing so before committing makes for a more stable, less conflicted, and overall more successful relationship. For instance, she poses questions like, Will we …

Guest Booking Path Post Stay Social Media

Guest Booking Path Phase VI: Post-Stay Sharing

Comedian Demetri Martin once quipped, “The digital camera is a great invention because it allows us to reminisce. Instantly.” Humor aside, the ability to appreciate experiences instantaneously and share widely works to the great advantage of those who create travel experiences. According to a recent study, 76 percent of travelers post their vacation photos to …

HITEC 2016 | NAVIS

NAVIS’s HITEC 2016 “Can’t Miss” Hit List

The Hospitality Industry Technology Exposition & Conference (HITEC) offers a unique combination of top-notch hospitality technology education, led by industry peers and experts, along with an unparalleled trade show featuring the latest products and services. With over 300 exhibitors, three co-located conferences, and four days of non-stop hospitality education, choosing what to do at HITEC …

Personalized Guest Experience for Hotel and Vacation Rental Stays

Guest Booking Path Phase V: The Stay

“The Connection Economy thrives on abundance. Connections create more connections.” Seth Godin, Best-Selling author, entrepreneur, marketer, and public speaker As the most personal phase of the guest booking path, the Stay offers the greatest opportunity to make a connection with the guest. As Godin notes, trust is one of the four pillars of the Connection …

Girls Trip Planning Travel

Guest Booking Path Phase IV: Build Up & Excitement

In her studies of love and brain chemistry, biological anthropologist Dr. Helen Fisher has discovered that anything that causes excitement increases dopamine and has the same effect on the brain as romantic love. Otherwise put, excitement is powerful stuff. It stands to reason then that being a part of encouraging a traveler’s excitement about an …