Call & Contact Center
Almost 25% of reservations inquiries happen during peak overflow periods and after hours. When answered, these calls are lucrative. When missed, your competition profits.
Common Call Center Challenges
- Missing bookings with unexpected inquiry volume.
- Controlling staffing costs without missing opportunity.
- Instantly available coverage for peak periods.
- Reservation sales professionals answering calls after hours.
- Seasonal hiring and training demands.
Our Other Integrated Products
LATEST WHITE PAPER
HSMAI White Paper – Driving Direct Channel Bookings
With the rising costs of distribution, hotels should be looking at potential revenue increases and decreased costs by developing strategies around direct bookings.