RezForce

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Capture Formerly Lost Bookings & Reduce Labor Costs

Exclusively for hotels, resorts and vacation rentals, NAVIS RezForce provides industry-leading reservation call center staffing solutions that convert voice channel leads into bookings like no other.

Overflow & After-hours: RezForce supports on-site reservations teams when they’re unavailable, 24/7/365. Our top rated overflow and after-hours call center services capture formerly lost bookings and reduce staffing costs, ultimately increasing your revenue and profitability.

5-Star / 5-Diamond Service: RezForce Lux exclusively supports luxury hotels and resorts who demand 24-point service standards required to earn and maintain these prestigious service credentials.

Outsourced Reservations: RezCast provides a dedicated team of NAVIS agents who handle 100% of inbound call center responsibilities, perfect for highly seasonal and hiring-challenged locations.

BENEFITS

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Increase Bookings

Capture bookings when your agents are busy or unavailable; having highly trained reservations sales professionals available when your team is not, increases bookings.

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Lead Capture

With as much as 23% of inbound reservation inquiries occurring after-hours, yellow-sticky notes from the night auditor are not an effective way to book more.

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Reduce Costs

Staffing reservation departments around the clock and for peak volume is not profit efficient. Shift a portion of your fixed labor costs to a variable, pay-for-performance model, and your bottom line will thank you.

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Increase Marketing ROI

You’ve paid precious marketing dollars to get the phone to ring, make every dollar count by ensuring every call is answered before guests hang up and call your competitor.

KEY CAPABILITIES

24/7/365 Availability

Supplement your agent team with highly trained, US-based NAVIS agents to strengthen your revenue net around the clock.

Expert Hospitality Sales Staff

We screen-test candidates before we hire, train extensively for 12 weeks, and test agent competency on your properties before allowing them to answer your calls. The result is a 99.9% booking accuracy rate.

4 and 5-Star Quality

We’ve hired Forbes Travel Guide to mystery shop our agents based on 4- and 5- star service criteria. We record every call, so you ‘ll also know how well we’re doing.

Capture Hot Leads

Capture lead data from the ~23% of potential guests who call after-hours. About half won’t be ready to book yet, but we’ll tee them up for your team to close the sale the following day.

Pay-for-Performance Pricing

You only pay us when we handle calls. Shifting a portion of your reservation labor costs from fixed to variable is very profit-wise.
5-star luxury service, and full outsourcing.

How to Transform Your Call Center to Meet the Demands of Mobile

An analysis of what hotels and resorts can do to stay relevant and successful in the mobile age.

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“The NAVIS RezForce LUX model is by far the best reservation model I have ever worked with, especially for 5-Diamond status.”

Jeremy Fain
Director of Revenue

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