Capture Formerly Lost Bookings & Reduce Labor Costs
Exclusively for hotels, resorts and vacation rentals, NAVIS RezForce provides industry-leading reservation call center staffing solutions that convert voice channel leads into bookings like no other.
Overflow & After-hours: RezForce supports on-site reservations teams when they’re unavailable, 24/7/365. Our top rated overflow and after-hours call center services capture formerly lost bookings and reduce staffing costs, ultimately increasing your revenue and profitability.
5-Star / 5-Diamond Service: RezForce Lux exclusively supports luxury hotels and resorts who demand 24-point service standards required to earn and maintain these prestigious service credentials.
Outsourced Reservations: RezCast provides a dedicated team of NAVIS agents who handle 100% of inbound call center responsibilities, perfect for highly seasonal and hiring-challenged locations.
Capture bookings when your agents are busy or unavailable; having highly trained reservations sales professionals available when your team is not, increases bookings.
With as much as 23% of inbound reservation inquiries occurring after-hours, yellow-sticky notes from the night auditor are not an effective way to book more.
Staffing reservation departments around the clock and for peak volume is not profit efficient. Shift a portion of your fixed labor costs to a variable, pay-for-performance model, and your bottom line will thank you.
Increase Marketing ROI
You’ve paid precious marketing dollars to get the phone to ring, make every dollar count by ensuring every call is answered before guests hang up and call your competitor.
Our Other Integrated Products
How to Transform Your Call Center to Meet the Demands of Mobile
An analysis of what hotels and resorts can do to stay relevant and successful in the mobile age.