Hospitality CRM

Creating guest advocates starts with understanding guests; understanding guests is made possible with data. Capturing rich guest data, and transforming it into real-time, actionable intelligence is the secret to delivering exceptional guest experiences.


Common Guest Data Challenges

  • Dirty and duplicate guest records.
  • Incomplete and/or non-existent prospect data.
  • Inaccessible data where it matters most – at the point of sale.
  • More time spent generating reports than generating revenue.
Our Solution

Start using an integrated hospitality cloud CRM that powers your front of the house and back of the house success. A system that connects all your guest and prospect data sources, transforms data into actionable intelligence, and makes this single source of truth available in real-time to your entire organization.

With our solution, you’ll be able to:
  • Unlock the intelligence currently buried in dirty and disconnected data.
  • Increase engagement and lifetime value via highly personalized, one-to-one messaging.
  • Increase revenue by fueling your teams’ productivity.
  • Speed up time-to-market by making your data instantly available in a variety of business applications.
  • Improve decision making with more complete and real-time business intelligence.

Our Other Integrated Products

Reservation Sales Optimization Green Circle Phone Logo
Hotel Call and Contact Center Purple Circle Logo
Hospitality Marketing Automation Yellow Email Logo
Lead Management Orange Circle Clipboard Logo
Hotel Guest Experience Circle Logo


HSMAI White Paper – Driving Direct Channel Bookings

With the rising costs of distribution, hotels should be looking at potential revenue increases and decreased costs by developing strategies around direct bookings.

The Somerset Resort on Grace Bay Logo

“With NAVIS, you now have the tools to effectively market, manage the customer lifecycle, build those relationships, build loyalty and turn your customers in to brand advocates.”

Madigan Pratt
MP&A Digital and Advertising

Vail Resorts Logo
Reunion Resort Orland Florida Logo Palmtrees
The Biltmore Miami Hotel Logo