Cyber Monday Mobile Purchase

Surprise?! Customers Take to the Phones on Cyber Monday

Once upon a time, Black Friday was one of the heaviest volume and reservation revenue days in our RezForce call centers. But the times are most definitely changing. The highest revenue day of the year for our call centers has officially shifted from Black Friday to Cyber Monday. A record-breaking $1M+ in client revenue came …

Trends2017_NYSkyline

2017 Hospitality Trends for Hotels and Vacation Rentals

Five Answers to the Big Hospitality Question: Where Are We Going This Year? Though it’s still snowing in many parts of the country (or perhaps because it’s still snowing), there’s a whole lot of talk about summer vacation right now. Summertime camps and childcare are being sorted out and weeks are being set aside for …

Decision-LiftandShift

Lift and Shift: A New NAVIS White Paper

“Lift and shift” is a phrase we use to discuss the process of reviewing your marketing and sales channels. When the data points to a channel with untapped potential, you’ve got to lift it up; when that channel drives revenue growth or reduces costs, you shift resources toward it. Lift is all about digging into …

Homeaway Blog - Vacation Rentals and Revenue

What’s Happening with HomeAway & How You Can Still Make Money

There has been quite a lot of ‘conversation’ in the vacation rental industry regarding HomeAway’s recent email to customers notifying them that the company “will deactivate listings that contain messaging indicating that travelers are encouraged to pay outside of our reservation system.” This does not preclude vacation rental managers (VRMs) from posting a web address, …

VRMA Conference Can't Miss Sessions

Can’t Miss Events at VRMA National

The good news is that the vacation rental industry is projected to grow 9.7% per year through 2020 (Statista). For vacation rental managers (VRMs), this growth comes with a new set of challenges. In addition to an overall increase in competition, Andrew McConnell of Rented.com notes that there’s been convergence in the marketplace. Travelers aren’t …

Drive Sales eBook Blog

Transforming Reservation Inquiries into Profitable Sales

To think that the days of traditional reservations agents are dead is both exactly right and exactly wrong. Technology may be moving at break-neck speed, but the trusted voice channel is still alive and well. The phones still ring—a lot. Over half of reservations are still booked via the phone, but it’s all more efficient …

NAVIS Names Travel Industry Executive Amber Mayer as Vice President of Product Solutions

E-commerce and Hospitality Marketing Veteran Joins Team to Help Drive Product Growth and Strategy BEND, OR (August 09, 2016)  – NAVIS, the #1 reservation sales and marketing platform for independent hotels, resorts, and vacation rental management companies today announced a strategic new addition, Amber Mayer, to its executive team. As Vice President of Product Solutions, …