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Call & Contact Center

Almost 25% of reservations inquiries happen during peak overflow periods and after hours. When answered, these calls are lucrative. When missed, your competition profits.

 

Common Call Center Challenges

  • Missing bookings with unexpected inquiry volume.
  • Controlling staffing costs without missing opportunity.
  • Instantly available coverage for peak periods.
  • Reservation sales professionals answering calls after hours.
  • Seasonal hiring and training demands.
Our Solution

Partner with a dedicated hospitality call center solution for after-hours, overflow, or fully staffed reservations support. All have the same results: decreased staffing costs and increased bookings.

With our solution, you’ll be able to:
  • Deliver exceptional guest experiences around the clock with call center overflow.
  • Capture lead data on every caller your team misses, even from those that don’t book.
  • Increase revenue by capturing bookings you would otherwise miss.
  • Save as much as 20% in labor costs with 10% of calls handled by an inbound call center partner.

To learn more about our Call Center solution named RezForce,
please click the button below:

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LATEST WHITE PAPER

HSMAI White Paper – Driving Direct Channel Bookings

With the rising costs of distribution, hotels should be looking at potential revenue increases and decreased costs by developing strategies around direct bookings.

Tranquility Bay Beachfront Hotel & Resort

“The NAVIS system provides the critical data essential to achieving unprecedented call conversion rates, higher ADR’s and higher levels of occupancy.”

Bob Bauersachs
General Manager

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