Guest Experience Management

You’re helping guests create lifetime memories, and investing heavily to ensure each stay is a great one. But what about the other 51 weeks of the year? Invest in a guest communication solution to help parlay your investment into far greater hospitality riches.


Common Guest Experience Challenges

  • Knowing enough about each guest to personalize service.
  • Sending meaningful marketing communications that strengthen guest experience throughout the year.
  • Capturing guest attributes, preferences and behaviors in the CRM.
  • Delivering exceptional guest service while maximizing spending.
Our Solution

Start using an integrated guest experience technology that helps manage each guest’s individual lifecycle and increases lifetime value. A system that connects your guest and prospect data sources, marketing messaging, and property management software.

With our solution, you’ll be able to:
  • Increase spend on each stay.
  • Strengthen your brand by personalizing messaging for each guest.
  • Up-sell and cross-sell additional amenities.
  • Take guest service to the next level.
  • Build robust guest profiles that fuel exceptional guest service.

To learn more about our Guest Experience solution named StayCycle, please click the button below:

Our Other Integrated Products

Reservation Sales Optimization Green Circle Phone Logo
Hotel Call and Contact Center Purple Circle Logo
Hospitality Marketing Automation Yellow Email Logo
Lead Management Orange Circle Clipboard Logo
Hospitality CRM Red Circle Logo


HSMAI White Paper – Driving Direct Channel Bookings

With the rising costs of distribution, hotels should be looking at potential revenue increases and decreased costs by developing strategies around direct bookings.

East West Resorts Great Mountain Vacations Logo

“With NAVIS, we now have the ability not only to track every single incoming inquiry, but also to record details about the caller’s needs and our responses.”

Mia Vlaar
Director of Sales & Marketing

Vail Resorts Logo
Reunion Resort Orland Florida Logo Palmtrees
The Biltmore Miami Hotel Logo