Capture – Vacation Rental Edition

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Catch Every Booking Inquiry

With interest in vacation rental properties at all-time highs, Capture helps vacation rental professionals better manage their leads, ensuring bookings aren’t missed and all lead data is captured and organized.

Capture provides comprehensive lead management, tracking and analysis that transforms any call, email, website contact or interaction into a current and future sales opportunity in one convenient place. With Capture, property managers are better able to serve prospective guests and enable higher levels of reservation agent performance, resulting in more bookings.

BENEFITS

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Never Miss a Booking

Lead volume is swamping property managers and their agents resulting in missed opportunity. With more consumers traveling and demand for vacation rentals near all-time highs, never miss another lead.

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Respond Faster

An Agent Dashboard organizes and prioritizes leads, providing agents with real-time assistance in delivering concierge level service to all prospects and guests.

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Improve Team Performance

A unified view of leads from all sources with tracking and agent performance metrics means property managers have objective data to better understand what’s working and what’s not.

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More ROI

HomeAway, VRBO and FlipKey drive hot leads, but are expensive. NAVIS Capture automatically recognizes and prioritizes listing site leads in the Agent Dashboard so property managers focus on and convert more of their hottest leads.

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Build your Future

Automatically build your marketing database with attributes, preferences, and behavior data from all leads regardless of whether they book.

KEY CAPABILITIES

Enhanced Lead Management

Aggregates and organizes web and phone leads to easily capture, convert, and manage prospective guest inquiries.

Listing Lead Management

Automatically identifies and prioritizes listing leads from HomeAway, VRBO and FlipKey.

Agent Performance Metrics

View agent insights and analytics on things like inbound lead volume, conversion rates and total booked revenue.

Agent Dashboard

Organizes incoming leads from multiple sources in one convenient location, acting as a virtual agent assistant to improve agent efficiency and effectiveness.

CRM Platform

Built on the powerful NAVIS Cloud CRM, Capture delivers guest knowledge to agents improving the guest experience, and to management making strategic decisions that drive bookings, revenue, profit, and overall guest lifetime value.

Options:
NAVIS Auto-Agent

Intelligent, automated email responses to property listing inquiries, merging real-time HomeAway PMS inventory data with branded messaging to capture and convert online bookings when agents are unavailable to respond immediately.

NAVIS Push

Push2Chat and Push2Call capabilities that integrate within websites, outbound emails, and online marketing programs to engage more potential guests and systematically capture lead conversations and data.

TWI Campaign Tracker

Track, measure, and attribute revenue booked by web and by phone for all online and offline marketing campaigns.

Our Other Integrated Products

Reservation Sales Optimization Green Circle Phone Logo
Hotel Call and Contact Center Purple Circle Logo
Hospitality Marketing Automation Yellow Email Logo
Hotel Guest Experience Circle Logo
Hospitality CRM Red Circle Logo

The Achilles Heel of Growing Hospitality Companies:
Multi-Channel Lead Management

HSMAI White Paper – Driving Direct Channel Bookings

As a result of the massive expansion of OTAs, the hospitality industry is flooded with inquiries. Learn how lead management technology can help you grow your business.

Island Realty Vacation Rentals

“The Navis Way helps vacation rentals work smarter and maximize revenue by illuminating what is and is not working in their businesses. Reservation Managers are able to track conversion, listen to and score phone calls, and more effectively manage leads – all which lead to increase revenue.”

Kristin Robinson
Reservations Manager

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