Reservation Sales Optimization


With so much focus on digital, we find all too often that hospitality executives have taken their eye off of one of the most valuable teams in their organization – the Reservations Department. If you’re like most, you’re missing a huge opportunity by not converting more of the demand already calling or emailing your team.

Common Reservation Sales Challenges

  • Increase closing ratios to improve revenue capture.
  • Improve team performance with accurate and objective agent metrics.
  • Manage leads to avoid missing bookings.
  • Consistently deliver exceptional guest booking experiences.
Our Solution

Start using an integrated reservation sales system that dramatically improves agent performance. A system that combines powerful Automatic Call Distribution (ACD) functionality, agent productivity tools, lead management and dynamic marketing campaign tracking.

With our solution, you’ll be able to:
  • Increase revenue by arming agents with real-time intelligence to convert more bookings.
  • Measure and report true marketing ROI based on how much revenue each campaign generates offline through the phones (vs. just online).
  • Enhance guest experience by smartly routing each inquiry.
  • Generate new revenue by enabling concierge-like follow up calls.
  • Improve team operations by gaining visibility into what’s working or not.
  • Improve agent performance by scoring recorded guest calls and coaching each agent’s individual skills.

To learn more about our Reservation Sales Optimization solution named Narrowcast, please click the button below:

Our Other Integrated Products

Hotel Call and Contact Center Purple Circle Logo
Hospitality Marketing Automation Yellow Email Logo
Lead Management Orange Circle Clipboard Logo
Hotel Guest Experience Circle Logo
Hospitality CRM Red Circle Logo


HSMAI White Paper – Driving Direct Channel Bookings

With the rising costs of distribution, hotels should be looking at potential revenue increases and decreased costs by developing strategies around direct bookings.

Hawks Cay Resort Logo

“By using the NAVIS System, we have been able to manage our leisure sales and marketing teams with a much more proactive approach.”

Sheldon Suga
Managing Director

Vail Resorts Logo
Reunion Resort Orland Florida Logo Palmtrees
The Biltmore Miami Hotel Logo