Narrowcast – Hotels & Resorts Edition

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Convert more reservations inquiries

Narrowcast – Hotels & Resorts Edition is a cloud-based hotel reservation sales optimization & management solution that delivers high performance sales technology and processes, transforming reservations departments from order-takers into sales makers.

This innovative hotel reservation software solution, packaged with a playbook of best practices and on-going NAVIS Client Advocate business coaching, is proven to convert more demand and dramatically increase your revenue and profit.

BENEFITS

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Accelerate Revenue Growth

Converting more of your existing demand is the most efficient way to increase revenue and profitability.

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Improve Guest Experience

Connect sales and marketing data silos, transform data into actionable intelligence; and make this intelligence available to staff in real time at the point of sale to better serve guests.

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Improve Team Performance

Automate the measurement of and expand the breadth of performance metrics to focus management on the most important success drivers.

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More Marketing ROI

Invest marketing dollars more wisely by knowing how much revenue each online and offline campaign generates.

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Build your Future

Automatically build your database with lead information from those who don’t book. If they’re not staying with you, they’re staying with your competition; use this data in future marketing to grow market share.

KEY CAPABILITIES

Connect

Industry leading call center capabilities to manage and prioritize call & contact flow, handling, and delivery to boost call efficiency and productivity, and improve guest experience.

Lead Management

Comprehensive lead management capabilities to easily capture, convert, and manage prospective guest inquiries from all online and offline sources.

Outbound

Schedule and initiate outbound, concierge-like follow-up to increase bookings.

TWI Campaign Tracker

Track, measure, and attribute revenue booked by web and by phone for all online and offline marketing campaigns via unique integration with 28 PMS solutions.

Achieve

Manage sales team performance with comprehensive call analytics and key performance indicators, like call recordings, call scoring, coaching, conversion rates, and other real-time reporting.

Push

Push2Chat and Push2Call capabilities that integrate within websites, outbound emails, and online marketing programs to engage more potential guests and systematically capture lead conversations and data.

Our Other Integrated Products

Hotel Call and Contact Center Purple Circle Logo
Hospitality Marketing Automation Yellow Email Logo
Lead Management Orange Circle Clipboard Logo
Hotel Guest Experience Circle Logo
Hospitality CRM Red Circle Logo

Increasing Direct Channel Revenue with Technology

Redefining the Direct Channel for a New Era: The direct channel has become synonymous with web bookings; as such, online marketing receives the lion’s share of attention in hotel marketing strategies and budgets.

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“NAVIS has brought accountability, transparency in our Reservations Department and since all statistics are transparent to everyone – it fosters a healthy competition amongst Reservation sales agents to keep looking for ways to get increase conversion and hence increase revenues.”

Aditi Verma
Revenue Management

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