NAVIS RezForce Lux®

With RezForce Lux, agents are trained with Forbes Travel Guide’s 5-Star certification standards, and consistently earn an overall satisfaction score of 93%.

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23-point service standards for luxury properties with features to raise guest service and lower overhead.

Increase Service Performance

  • Designed to maintain prestigious Forbes 5-Star & AAA 5-Diamond ratings
  • Answer and book after-hour calls, along with answering busy, no-answer and overflow calls
  • Gain highly trained, luxury level guest service professionals seen as a seamless extension of your sales staff

Increase Profit Performance

  • Increased profits through more direct bookings
  • Capture loss revenue from after-hour and missed reservation opportunities
  • Decrease overstaffing and unnecessary overhead
  • Turns reservation takers into revenue makers

Luxury-level overflow and after-hours reservations

We hire, train, and performance test only the best US-based agents who deliver luxury-level and industry leading booking accuracy rates for our clients. You can rest assure knowing your direct channel is handled with care while capturing loss revenue from after-hour missed calls or unavailable agents.

23-point Service Standards for Luxury Properties

With RezForce Lux, agents are trained with Forbes Travel Guide’s 5-Star certification standards, and consistently earn an overall satisfaction score of 93%. Gain highly trained, guest service professionals as a seemless extension of your sales staff.

23-point Service Standards for Luxury Properties

With RezForce Lux, agents are trained with Forbes Travel Guide’s 5-Star certification standards, and consistently earn an overall satisfaction score of 93%. Gain highly trained, guest service professionals as a seemless extension of your sales staff.

Pay for Performance Pricing

Utilize our high-performance luxury-level staff for all of your reservation needs. Our pay-for-performance pricing model makes this ideal for highly seasonal properties, or those with physical space constraints.

Watch our most recent NAVIS Performance Webinar Series:
5-Star Philosophies in Reservations