Call and Contact Center Photo

The Question Isn’t Whether to Outsource Calls, It Is How Much

Most people have heard about the extremes that Zappos.com will go to for customers, sometimes even sending them to competitors if it means the customer is better served. In fact, the company’s mission is to provide the very best customer experience in the online retail world. As a result, Zappos staffs its call center 24 …

the-peabody-memphis

The Winning Formula: How to Inspire Your Call Conversion Team to Revenue Greatness

BITAC Tech & Operations 2014, May 4-6 at The Peabody Memphis: The NAVIS buzz was all about “Reach-ing” out to transient travelers. Hoteliers said there’s a need for marketing that drives more transient business. They were pleased to hear about the NAVIS Reach solution. Reach accesses more of your real-time data to create automated, one-to-one …

BfCEfBiCUAAkDm4

The “7 Non-Negotiables” That Will Drive Your Leisure Revenue

NAVIS VP of Marketing and Strategic Initiatives Michelle Marquis (right) and System Consultant Stacie Bushaw (left) with Earvin “Magic” Johnson at the Americas Lodging Investment Summit (ALIS) in Los Angeles. Read on for ALIS news that will put a smile on your face.   Here’s the good word from Americas Lodging Investment Summit in sunny …