Hospitality Client Advocates Super Heroes

The Strategic Value of a Knowledgeable Business Coach

“Our NAVIS Client Advocate… is what we call our high performers, the “Crystal Difference.” He is part of our Crystal Mountain Family, and we owe a lot of our success to him. He is definitely a shining star.” Sophia Hogarth, Reservation Sales Supervisor, Crystal Mountain Resort Some technology vendors will toss over the keys and say “Good …

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3 Ways Your Property Can bGREAT (We’ll Reveal All at HITEC 2015!)

Are you ready for summer? No matter when your high season hits, prospective and returning guests are your golden key to a profitable year. Just in time for the vacation crowd, harness NAVIS technology, best practices, and trusted Client Advocates to optimize the lifetime value of your guests and prospects. Here are three ways that …

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Bring on the Lux: 4 Reservation ‘Musts’ for Premium Properties

“There’s no other overflow/after-hours reservation service out there that does what you do for 4 and 5 star resorts and we are extremely pleased with your team’s performance, professionalism and how they’ve represented our luxury resort.” – Jeremy Fain, Director of Revenue, Ojai Valley Inn & Spa What defines a luxury property? What raises guest …

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Synchronicity: A 3-Step Plan for Smooth Operations & More Leisure Revenue

The quest to capture and nurture guests is a daily challenge for hotels, resorts, and vacation rentals. The people and technology involved must operate in perfect synchronization for best results. Wouldn’t life be easier if vendors worked together to integrate products and services for maximum client success? That’s the idea behind the new NAVIS Certified …

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Leisure Industry Experts Reveal Their #1 Secret: Know Thy Guests!

Every year NAVIS updates its clients on the latest industry news, trends, technology, and best practices for driving revenue. The 2015 NAVIS Leaders Conference (NLC) drew one of the largest crowds ever. Seventy percent were returning attendees and 30% were first-timers. The conference drew strong attendance from both independent hotels/resorts and vacation rental management groups. …

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Inbox Avalanche? 3 Ways to Turn VR Inquiries into Gold

Can you ever have too much of a good thing? Vacation Rental Managers (VRMs) may be tempted to answer “Yes!” when they gaze at the avalanche of email inbox leads. What’s going on here? Shifts in the hospitality market have put vacation rentals on the map like never before. The Sharing Economy has more travelers …

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High-Tech Meets High Touch: 3 Ways to Make Sure Your Guests Feel the Love

High-tech or the personal touch…which trend will you follow in 2015? Say “yes” to both and watch your leisure revenue grow! Wherever hospitality thought leaders gathered in 2014, the buzz was the same: your guests want a unique experience based on their personal preferences. What used to be the emerging trend is fast becoming business …