Hospitality Client Advocates Super Heroes

The Strategic Value of a Knowledgeable Business Coach

“Our NAVIS Client Advocate… is what we call our high performers, the “Crystal Difference.” He is part of our Crystal Mountain Family, and we owe a lot of our success to him. He is definitely a shining star.” Sophia Hogarth, Reservation Sales Supervisor, Crystal Mountain Resort Some technology vendors will toss over the keys and say “Good …

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3 Travel Trends & How Your Property Can Take Full Advantage

We’re gonna have happy holidays in the hospitality industry this year and here’s why: Trend #1:  Business is good. Business is very good. The conference circuit this fall reflected an economic uptick across the board – hotels, resorts and vacation rentals. Smith Travel Research (STR) reports 46 months in a row of RevPAR growth. Better …