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Profitability Strategy #3: Improving Guest Service While Increasing Reservations

From 2014 to 2015, Narrowcast captured over 8 million vacation rental calls, equating to over 38 million minutes of dialogue with guests. That’s an average of 4.75 minutes per call. A comparable standard for visitors to vacation rental websites is hard to come by and, frankly less meaningful. No matter the multitude of analytics available, …

the-peabody-memphis

The Winning Formula: How to Inspire Your Call Conversion Team to Revenue Greatness

BITAC Tech & Operations 2014, May 4-6 at The Peabody Memphis: The NAVIS buzz was all about “Reach-ing” out to transient travelers. Hoteliers said there’s a need for marketing that drives more transient business. They were pleased to hear about the NAVIS Reach solution. Reach accesses more of your real-time data to create automated, one-to-one …

Tradewinds2

TradeWinds Island Resorts Leverage Lucrative Voice Channel; Increase Revenue, ADR

The TradeWinds Island Resorts on St. Pete Beach, Florida is a premier family destination with something for everyone.  The TradeWinds’ Island Grand and Guy Harvey Outpost properties, with 788 rooms between them, comprise the largest resort on Florida’s west coast. The resorts are continually adding activities including high-flying JetLev rides and a three-story beach water …