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The Question Isn’t Whether to Outsource Calls, It Is How Much

Most people have heard about the extremes that Zappos.com will go to for customers, sometimes even sending them to competitors if it means the customer is better served. In fact, the company’s mission is to provide the very best customer experience in the online retail world. As a result, Zappos staffs its call center 24 …

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3 Ways Your Property Can bGREAT (We’ll Reveal All at HITEC 2015!)

Are you ready for summer? No matter when your high season hits, prospective and returning guests are your golden key to a profitable year. Just in time for the vacation crowd, harness NAVIS technology, best practices, and trusted Client Advocates to optimize the lifetime value of your guests and prospects. Here are three ways that …

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Bring on the Lux: 4 Reservation ‘Musts’ for Premium Properties

“There’s no other overflow/after-hours reservation service out there that does what you do for 4 and 5 star resorts and we are extremely pleased with your team’s performance, professionalism and how they’ve represented our luxury resort.” – Jeremy Fain, Director of Revenue, Ojai Valley Inn & Spa What defines a luxury property? What raises guest …

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5 Ways to Grow Your Revenue in 2015

NAVIS is now bi-coastal! We opened our Eastern Regional Office in Orlando, FL with a gala on September 25th. Now, we’re ready to grow even more leisure revenue for our expanding list of clients. And speaking of revenue growth–read on for how to plan for a prosperous 2015. Has your revenue strategy kept pace with …