Know Your Guests & Prospects Better
You work hard to create a unique experience and an unmatched level of personal service for guests. After all, excelling at both are hallmarks for every successful hospitality brand.
Capturing guest and prospect attributes, preferences and behaviors is the foundation. Translating this data into actionable, easily used intelligence for sales, marketing and operations is the key to more profitable guest relationships.
The Solution to Know Your Guests & Prospects Better:
- Deploy a hospitality CRM with robust and dynamic profiles; one that intelligently de-dupes records and identifies households
- Leverage attributes, preferences, and past behaviors in a CRM system for hotels, resorts and vacation rentals to speak personally with each guest and prospect
- Transform mass communications like eblasts into personal, one-to-one communications that build your brand and generate more revenue
- Leverage NAVIS’ Guest Experience Management and cloud based Hospitality CRM solutions to increase guest lifetime value
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